Hi, my name is Thomas
I am a user experience and service designer with a Bachelor of Design (BDES) in Industrial Design from OCADU.
I value the transformative power of technology to enhance daily interactions. I design tools with playful and engaging interactions allowing users to thrive in a connected environment.
Contact: tsawaya410@gmail.com
Skills
Proficient in Adobe Creative Suite, Figma, and Tableau
User Experience (UX) Design
- Expert in designing intuitive UX prototypes for applications, websites, and marketing materials.
- Skilled in creating visual models, including service blueprints, customer journey maps, wireframes, and user flows, ensuring seamless user interaction.
- Strong focus on accessibility design, adhering to industry standards for inclusive user experiences.
User Research & Testing
- Extensive experience conducting user research through various methodologies such as surveys, interviews, focus groups, and ethnographic observation, providing deep insights into user behavior.
- Expertise in usability testing, A/B testing, and leveraging insights to optimize user interactions and improve product effectiveness.
Data Visualization & Analysis
- Proficient in creating impactful data visualizations using Tableau and Figma to present research findings and key metrics effectively.
- Adept at turning complex data into easily understandable visual formats that inform business decisions.
Service Design
- Expertise in creating comprehensive service blueprints that map out all elements of a service from user touchpoints to backend processes.
- Experienced in service analysis, user persona development, and mapping user journeys to identify touchpoints and pain points.
Market Research & Strategic Planning
- Skilled in conducting thorough market research and developing business models, identifying opportunities for growth and innovation.
- Strong ability to map out market landscapes and define strategic opportunities for business expansion.
Graphic Design & Social Media
- Talented in designing visually appealing elements for presentations, marketing materials, and social media platforms, ensuring consistency in brand messaging.
- Proficient in photography, adding a professional and creative edge to visual content creation.